Terms of Service & Order Policies

1. Order Placement & Proof Approval

Before entering fabrication, every customized order (bulk printed jute bags, bespoke Lippan wall art, or personalized keychains) receives a digital proof or measurement sheet on WhatsApp. Work commences upon customer sign-off and receipt of the agreed deposit.

2. Bulk Pricing Tiers & MOQs

Wholesale and corporate bulk pricing applies according to our published tier schedule:

• Minimum Order Quantity (MOQ): 25 units for custom screen-printed jute bags. Bespoke Lippan and mosaic art pieces have no MOQ (single piece custom orders accepted).
• Tier 1 (25 to 50 units): Standard workshop custom batch rate.
• Tier 2 (51 to 200 units): Volume discounted rate.
• Tier 3 (201 to 1,000 units): Bulk production schedule with customized trims.
• Tier 4 (1,000+ units): Contract manufacturing factory pricing with dedicated account supervisor.

3. Payment Terms & Commercial Invoicing

For standard catalog orders, full payment is required prior to courier dispatch. For large corporate bulk consignments or architectural installations, payment terms typically follow: 50% advance upon digital proof approval, and 50% balance upon photo/video dispatch clearance. All sales include formal commercial order documentation and dispatch notes.

4. Intellectual Property & Handcrafted Variation

Because our products are crafted by human hands rather than automated industrial molds, subtle variations in relief clay contours, mirror facet alignment, and natural golden jute weave texture are characteristic of authentic Indian artisanship and enhance the individuality of each piece.

5. Jurisdiction

All contracts and commercial transactions are governed by the laws of Tamil Nadu, India, with legal jurisdiction in Madurai courts.