Shipping, Crating & Returns Policy

1. Pan-India Delivery & Logistics

Taj Creations partners with Tier-1 logistics networks (Blue Dart, Delhivery, DTDC, and trusted South India freight carriers) to ensure your handcrafted orders reach you securely, anywhere across India.

• Tamil Nadu & South India: 1 to 3 business days post-dispatch.
• Metro Cities (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Kolkata): 3 to 5 business days post-dispatch.
• Rest of India & Tier-2/3 Cities: 4 to 7 business days post-dispatch.

2. Packaging Specifications by Craft Discipline

To eliminate transit damage, we do not use generic plastic envelopes or weak cartons. Our packaging is customized according to the physical vulnerability of the craft:

3. Transit Insurance & Replacement Guarantee

All fragile wall art and mosaic mirrors are 100% transit-insured. In the unlikely event that your artwork arrives damaged:

1. Record a short unboxing video or take 2–3 photos of the crate and damaged portion within 24 hours of receipt.
2. WhatsApp our logistics desk at +91 86676 59221 with your order reference.
3. Our workshop will either arrange immediate artisan repair or dispatch a brand-new replacement at zero additional cost to you.

4. Custom Order Returns & Remakes

Because each personalized product is made specifically to your chosen dimensions, colors, and personalized branding, customized items cannot be returned for change of mind once crafted. However, if there is a verified craft defect or dimension mismatch from the approved proof, we will remake your item immediately.